‍Prepared under section 51 of PAIA
Private body
DT Mercury (Pty) Ltd
Registration number: 2022/380082/07
210 Aramist Avenue
Waterkloof Glen
Pretoria
0181
South Africa Information Officer: Elmar Grobbelaar
Deputy Information Officer: Nicola Rossouw
PAIA email: Compliance.dtMercury@directtransact.co.za

‍PAIA Guide
The Information Regulator publishes a Guide explaining PAIA rights and procedures. https://inforegulator.org.za/paia/  

‍Records
DT Mercury may hold records relating to:
    • corporate governance and statutory administration;
    • finance and tax;
    • customers, suppliers and contracts;
    • payment-service and operational records;
    • transaction-processing, onboarding, integration and settlement records where applicable;
    • technology and cybersecurity;
    • incidents and business continuity;
    • legal, compliance, risk, privacy and PAIA;
    • employees and recruitment;
    • audit and assurance;
    • intellectual property; and
    • other business activities.

Listing a category does not mean that every record exists or must be disclosed.  

‍POPIA information
Direct Transact may process information relating to:
      • customers;
      • prospects;
      • representatives;
      • suppliers;
      • employees;
      • applicants; Website users; and
      • other business contacts.
‍
Purposes may include:
      • relationship administration;
      • service administration;
      • enquiries;
      • recruitment;
      • legal compliance;
      • finance;
      • governance;
      • risk; security;
      • audit;
      • recordkeeping; and
      • legal claims.  

‍Request procedure
Requests should use:
‍Form 2 — Request for Access to Record
‍https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf
Requests may be submitted to: Compliance.dtMercury@directtransact.co.za

‍Fees
PAIA fees are prescribed by regulation.
Current official fee information: https://inforegulator.org.za/paia-fees-structure-2/  

‍Decision
A decision will generally be made within 30 days, subject to any extension permitted by PAIA.  

‍Refusal
Access may be refused where PAIA permits or requires refusal, including protection of:
    • privacy;
    • confidential information;
    • commercial information;
    • safety;
    • legal privilege;
    • research information; and
    • DT Mercury's commercial information.  

‍Remedies
DT Mercury is a private body and therefore has no internal PAIA appeal.
Complaints may be submitted to the Information Regulator using:
‍Form 5 — Complaint Form
‍https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form05-Reg10-1.pdf